Shipping Policy

1. Delivery Zones

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We deliver our products to the following geographic areas: Central Europe, including Austria, Germany, Belgium, Italy, Ireland, Liechtenstein, France, Switzerland, Canada, USA. Worldwide except for exceptions at our discretion. Delivery fees vary depending on the delivery zone and the weight of the package.

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2. Delivery Times

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Delivery times depend on the destination of the order and the availability of the products. They are indicated during the ordering process and may vary depending on exceptional circumstances such as periods of high activity or transport delays beyond our control.

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3. Delivery Fees

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Delivery fees are calculated based on the weight and destination of the order. They are indicated during the ordering process and are the responsibility of the Customer. Free delivery fees may be offered for certain orders, depending on ongoing promotions or specific conditions specified on the website.

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4. Delivery Tracking

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Once the order is shipped, the Customer will receive a confirmation email containing a tracking number allowing them to track the delivery of their package. Delivery tracking is also accessible from the customer account on our website.

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5. Order Reception

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It is the Customer's responsibility to ensure the presence at the delivery address indicated upon receipt of the package. In case of absence, a delivery notice may be left by the carrier, inviting the Customer to pick up their package at a relay point or to arrange a new delivery according to the carrier's terms.

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6. Damaged Packages

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In case of receipt of a visibly damaged package, the Customer is invited to refuse delivery or to make written reservations with the carrier. It is also advisable to contact our customer service as soon as possible so that we can take the necessary measures to resolve the issue.

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7. Returns

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Our online store does not offer returns or refunds unless the item is defective.